Terms of service

Terms of use · Version dated 28 September 2026

Payments for Russia are processed in rubles through YooKassa; payments for other countries are processed in US dollars through Stripe.

1. Service provider and service

The service provider is YURII HRES TRADING L.L.C. SP, United Arab Emirates.

NeuroHelen Grow prepares video variations, captions, titles and covers, schedules Trial Reels, and retrieves available Instagram performance metrics. Contact the provider through service support.

2. Placing an order

Before paying, the user reviews these terms, the selected package and the final price. The agreement is concluded when the terms are accepted and payment succeeds. The access period and package contents must be shown before payment. Price changes do not change an already paid access period.

3. Packages

Separately from paid packages, new users can run one free demo: one source video and up to five watermarked variations. Previewing is free; downloading finished videos and publishing unlock after payment. These demo variations do not use the purchased package allowance. Deleting materials does not reset the free demo.

Trial: $9, 7 days, up to 70 Trial Reel variations, one Instagram account.

Monthly: $25, one calendar month, up to 300 Trial Reel variations, one Instagram account.

Business: $45, one calendar month, up to 1,000 Trial Reel variations in total, up to three Instagram accounts.

Payments are one-time, without automatic renewal. Access starts after successful payment. A new paid package can be purchased after the current package expires; any free access is replaced by the purchased package. Monthly packages include scheduled publishing and available Reel analytics. The expiry date and time are displayed in the account. If the following month has no corresponding day, access ends on its last day. Limits apply to generated Reel variations, not uploaded source videos. A batch of five variations uses five units. Deleting a generated variation does not restore the limit.

4. Preparation and publishing

The user connects an account they own, selects or uploads a source video, creates up to five variations at a time, reviews the results and sets a schedule. Publication uses the account assigned to the Reel. Switching profiles does not change an already scheduled destination.

After a package expires, new publication requests are blocked, including previously scheduled dates. Saved materials are not automatically deleted solely because a package expires. After renewal, stopped Reels must be scheduled again. A publication already accepted by Instagram before expiry may complete later.

5. User responsibilities and limitations

The user is responsible for rights to videos, music, images and other materials, their lawful use, and reviewing AI output before publication. The service must not be used to infringe rights, gain unauthorized access or circumvent platform restrictions.

AI can make mistakes. The provider does not guarantee specific reach, follower numbers, sales or income. Instagram functionality depends on account permissions and Meta availability. These limitations do not exclude statutory responsibility for the quality of the provider’s own services.

6. Payment, cancellation and refunds

Payment and disputed-payment procedures are described in Payments and refunds. The absence of a marketing-results guarantee does not remove statutory rights when a service is not provided or is provided inadequately. There is no unconditional prohibition on refunds.

7. Personal data and support

Data processing is described in the Privacy policy. An AI assistant handles routine questions; unresolved questions can be raised through support. Purchasing a package alone does not authorize advertising use of a user’s name, account, videos or identifiable story.

8. Disputes and mandatory rights

Contact service support with your account details, the circumstances and payment identifier, if available. Do not send passwords or full card details. Mandatory provisions of the legislation of the Russian Federation apply; these terms do not restrict remedies provided by law.