Data deletion

Requesting deletion

To request deletion of your NeuroHelen Grow account, videos, Instagram connections and associated statistics, contact service support with the subject “Data deletion”.

Provide the connected Instagram username or details that identify your account, and explain what you want deleted. Do not send your password, Instagram token or card details. We may ask you to verify account ownership before processing the request.

Deletion is handled upon request, not automatically by clicking this link. Timing is determined by applicable legal requirements and confirmed while processing the request. If information must be retained by law, we will explain the basis.

Revoking Instagram access

You can also revoke the app’s access in Instagram’s Apps and Websites settings. Revocation ends the corresponding permission but does not itself delete data previously saved in NeuroHelen Grow.

Deleting data from the service does not delete Reels already published on Instagram; those must be managed in Instagram. See the Privacy policy for more information about processing.